Complaints
The RABIDA Project is covered by the Official Grievance and Complaints Mechanism of the Project Management Unit (UGPE).
If you wish to submit a complaint, suggestion, or raise a concern related to the project, you may do so through the official institutional channels listed below.
In-Person during Events
Clearly identified points at on-site events
Formal GRM Form
Submitting via QR Code
Scan the QR Code using your mobile device.
Access the official online complaint form.
Complete the required information.
Submit the form for formal registration.
Complaints submitted via QR Code carry the same formal status as those submitted through any other official channel.
What Happens After Submission?
Formal registration
Registered in the institutional system
Eligibility review
Admissibility and initial screening
Technical assessment
Investigation where applicable
Communication
Response provided to the complainant
Case closure
Final resolution and archiving
Confidentiality
Complainants may request confidentiality of their identity.
Impartiality
All submissions are handled impartially and transparently.
Integrity
The process adheres to principles of accountability and good governance.